Step 1: Restart the computer. 

Step 2: Close programs you aren’t using (look for apps open on the taskbar).

Step 3: Free up space: open Settings > System > Storage, remove Temporary files.

Step 4: Uninstall unused apps: Settings > Apps > Installed apps > Uninstall.

Step 5: Update Windows: Settings > Windows Update > Check for updates.

Step 1: Check the power cable and outlet; try a different outlet if possible. 

Step 2: For laptops, plug in the charger and wait 15 minutes, then try again.

Step 3: Press the power button once and wait 30 seconds.

Step 4: If it still won’t start, unplug accessories (USB drives, printers) and retry.

Step 5: If the screen is black but fans/lights are on, connect an external monitor to test display.

Step 1: Check if Wi‑Fi is turned on: click the network icon and make sure Wi‑Fi is enabled. 

Step 2: Restart the computer.

Step 3: Restart the router: unplug for 20 seconds, plug back in, wait 2 minutes.

Step 4: Reconnect: click your Wi‑Fi name, select Connect, enter password.

Step 5: Try another website; if none load, test another device to see if it’s the network.

Step 1: Wait 30 seconds to see if it recovers. 

Step 2: Try pressing Ctrl + Alt + Delete; choose Task Manager, end the app that’s “Not responding.”

Step 3: If that doesn’t work, hold the power button for 10 seconds to force a restart.

Step 4: After restart, open only one program at a time to test.

Step 1: Restart the computer. 

Step 2: Update the program (check “Help” or the app’s settings for updates).

Step 3: Uninstall and reinstall the program.

Step 4: Try opening the program with no other apps running.

Step 5: If one program crashes often, note its name/version and ask for help.

• Restarting devices solves most problems.

• Keep apps, firmware and computers updated.

• Check Wi‑Fi first, many smart devices rely on it.

• Write down error codes before contacting support.

• Keeping devices up to date is your first line of defense!

• Using a antivirus software like Norton, Malware Bytes, or Bit Defender will keep you protected against most cyber attacks and they may include a VPN which helps secure your internet connection in public places

• Google and Microsoft offer a free file backup service to keep your files backed up to a certain amount which ensures you do not loose your files if your computer is destroyed

• Never give our your password to someone you do not trust!

• Try using different passwords for different logins incase a hacker gets one of your passwords.

• Enable Multiple factors of authentication for your logins: random code generators like google authenticator, Facial ID, or a text code sent to you